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911 ByLaws

When should you call 911?

To save a life... To stop a crime... To report a fire

Wakefield now has enhanced 911 emergency service which means whether you need the police, fire department or emergency medical services, 911 is the number to call.

Call 911 anytime you have an emergency. An emergency is a situation that threatens human life or property and demands immediate attention.

Make sure that everybody in your family knows this. Don't depend on a memory button on your phone to dial 911, the number in memory can be accidentally erased.

When you call 911 you should stay calm, tell the 911 call taker where the emergency is located and what type of emergency service is needed (police, fire, or emergency medical services).

You can now dial 911 from any telephone or TTY to get emergency assistance. The person who takes your call will have your telephone number and address displayed on their monitor, enabling a prompt and accurate response. Also, with 911 Silent Call Processing, all you have to do is dial 911 on your regular touch-tone phone.

If you can't talk, press the appropriate numbers for a response explained below:

        If you need the Police Press 1
        If you need the Fire Dept. Press 2
        If you need the Ambulance Press 3

Text Of The 911 Bylaw

[HISTORY: Adopted by the Annual Town Meeting of the Town of Wakefield 5-5-1994 by Art. 5 (Ch. XVIII of the 1992 Bylaws). Amendments noted where applicable.]


§112-1. Purpose.

The purpose of this chapter is to ensure the availability of an enhanced (E-911) telephone system for its prime purpose of quick response to emergency situations and, therefore, to reduce false or non-emergency use of the system. The proper use of the E-911 telephone system will allow the efficient use of available resources (police/fire/ambulance) to respond to incidents of real emergencies.

§112-2. Misuse of system.

When the Police Department, the Fire Department or the emergency medical services ambulance provider for the Town of Wakefield responds to an E-911 reported emergency and determines that the report was unnecessary or false or an improper use of the emergency resource, a fee will be imposed upon the subscriber of the telephone used to activate the E-911 system.

§112-3. Definitions.

For purposes of this chapter, the following definitions shall apply:

EMERGENCY CALL — The activation of a call upon the E-911 telephone system when an emergency exists or the caller perceives that an emergency exists requiring the assistance of the Police Department, the Fire Department or the emergency medical services ambulance.

E-911 TELEPHONE SYSTEM— An emergency telephone number activated by dial, voice or touch-tone dial or any telephonic or electronic device which denotes an emergency upon the telephone system employed by the Police Department.

FALSE REPORT or FALSE CALL — The activation of a call upon the E-911 telephone system when no actual emergency exists and the caller has knowledge that no actual emergency exists.

§112-4. Charges for false calls.

When the Police Department, Fire Department or emergency medical services ambulance has responded to an emergency each received upon the E-911 telephone system, which call is determined to be false, the administrator, who shall be the Police Chief or his designee, shall impose the following charges upon the subscriber of the telephone so used to initiate the call:

A. For the first false report or call, a written warning shall be issued to the subscriber of the telephone.

B. For the second and subsequent violations, the following:

(1) Second: fifty dollars ($50.).

(2) Third: one hundred dollars ($100.).

(3) Fourth and subsequent: two hundred dollars ($200.).

§112-5. Notification and appeals.

The administrator shall notify the telephone subscriber of any false call charge by mail within thirty (30) days. After the mailing of such notice, the telephone subscriber may file with the administrator information to show that the call was not a false call within the meaning of this chapter. The administrator shall consider such information, reaffirm or rescind the false alarm charge and notify the subscriber of his decision by mail. Within thirty (30) days after the mailing of such notice, the subscriber may file a written appeal with the Alarm Appeal Board.

§112-6. Appeal to the Alarm Appeal Board.

Upon receipt of a timely appeal from a false alarm charge, the Alarm Appeal Board as defined by Chapter 75, Alarms, shall hold a bearing to consider the same and shall mail notice of the time and place of said hearing to the subscriber making the appeal at his last known address at least fifteen (15) days before the hearing. On the basis of information provided by the subscriber and other information introduced at the hearing, the Alarm Appeal Board shall affirm the charge if it finds that the charge was properly imposed. Each notice of a false call charge or the reaffirmation of such a charge by the administrator shall refer to and provide instructions concerning the subscriber's rights to further recourse by filing information with the administrator or an appeal to the Alarm Appeal Board, as the case may be.

§112-7. Appeal fees.

There shall be a fee of ten dollars ($10.) for each appeal to the Alarm Appeal Board. The amount of the fee for making an appeal may be raised or lowered from time to time at the discretion of the Alarm Appeal Board.

§112-8. Charges and fees paid into general fund*

Charges for the false calls and appeal fees will be collected by the administrator and deposited in the general fund of the town.

§112-9. Enforcement.

The town, at the election of the administrator, may institute civil or criminal proceedings to enforce the provision of this chapter.

Misuse of System
Charges for False Alarms
Notification and Appeals
Appeal to the Alarm Board
Appeal Fees
Charges and Fees Paid into General Fund